Shipping policy

Delivery & Collection

Last updated: 23 September 2026

This policy explains the general delivery and collection arrangements for purchases from Bathwise Limited. Product-specific or order-specific information shown before you place an order will form part of your contract and will take priority where it is more specific.

1. Delivery area

Our online store is currently configured for delivery within the United Kingdom, subject to the products, locations and delivery options available at checkout. If you require delivery to an address or location not offered at checkout, please contact us before placing an order.

2. Delivery charges and timing

Any applicable delivery charge and available delivery option will be shown or communicated before your order is placed. Delivery times vary by product, stock position, manufacturer and delivery method.

Where we give an estimated delivery window, it is an estimate unless we expressly agree a fixed date. If no different delivery period is agreed, consumer orders will be delivered within the period required by law.

Products ordered together may arrive separately where they are dispatched from different warehouses, manufacturers or delivery partners. We will not charge an additional delivery fee for a split delivery unless that additional fee was agreed with you.

For UK online orders, Standard Delivery costs £50 including VAT when the order value is £499.99 or less. Delivery is free when the order value is £500 or more.

3. Supplier and manufacturer deliveries

Some products may be dispatched directly to you by a manufacturer, distributor or specialist carrier on our behalf. Where your contract of sale is with Bathwise, using another organisation to fulfil the delivery does not by itself change Bathwise's responsibilities as the retailer.

4. Large, heavy and fragile bathroom products

Bathroom products can be heavy, fragile and difficult to move. Unless a different service is expressly agreed, delivery may be to a safe and reasonably accessible delivery point and may not include carrying goods through a property, upstairs, into a particular room or onto an installation area.

Please make sure there is suitable access for the delivery vehicle and the goods, including gates, paths, doorways, lifts, stairs and parking restrictions where relevant. Tell us before delivery if access is unusually restricted so that we can advise whether a specialist arrangement is needed.

5. Delivery appointments and missed deliveries

Where a delivery appointment is required, please ensure that an adult is available to receive the goods. If a delivery cannot be completed because no one is available or because access information supplied to us was materially incomplete, a reasonable re-delivery or storage charge may apply where this was explained to you and the charge reflects the resulting cost.

6. Checking your delivery

Please check the number of packages and the condition of the packaging when practical. If there is obvious damage, missing packaging or an incorrect item, record this with the carrier where possible and contact Bathwise promptly.

Some damage is not visible until packaging is removed. Reporting a problem promptly helps us investigate it, but an internal reporting request does not reduce or replace your statutory consumer rights.

7. Risk in the goods

For consumer sales, responsibility for accidental loss or damage normally passes to you when you, or a person you identify to receive the goods, takes physical possession of them, subject to the applicable law and any different rule that applies where you independently appoint a carrier.

8. Delays

If we become aware of a material delivery delay, we will contact you using the details provided with your order. Your rights where delivery is late depend on the circumstances, including whether an agreed date was essential. Nothing in this policy limits rights you may have under consumer law.

9. Collection

Where showroom or other collection is offered and agreed for your order, we will tell you when the goods are ready and what information is needed for collection. Please do not travel to collect an order until we have confirmed that it is ready.

10. Installation projects

Where Bathwise is also coordinating an installation, delivery arrangements may be managed as part of the project programme. The agreed project documents will set out any different site-delivery responsibilities.

11. Contact

For delivery questions, contact info@bathwise.uk.com and include your order number where available.