Frequently asked questions

Bathwise is at 265–271 Northfield Avenue, Ealing, London W5 4UA. Visit our West London showroom to compare bathroom products, finishes and materials in person and talk through your project with our team.

You are welcome to visit the showroom. If you would like dedicated time to discuss a bathroom project, layout or product specification, booking a consultation is recommended.

Room measurements, plans, photographs and inspiration images are useful. An approximate budget and timescale also help us understand the project. If you do not have everything yet, we can explain what will be useful for the next stage.

Yes. We can help with bathroom layout, product specification, finishes and the wider scheme. The scope of any design service is confirmed before design work begins.

Yes. Visiting the showroom gives you the opportunity to compare proportions, finishes and materials in person before making important decisions.

Yes. Bathwise supplies bathroom products and tiles, so products, surfaces and finishes can be considered together as part of the wider bathroom scheme.

For suitable projects, Bathwise can provide design, product supply and agreed installation support. The exact scope, programme and responsibilities are confirmed in writing for each project.

Our showroom is in Ealing and serves customers across West London and the wider London area. Online delivery options are available across configured UK shipping zones. Design, survey or installation availability is confirmed according to the individual project and location.

Yes. Bathwise works with homeowners as well as interior designers, architects, developers, contractors and trade professionals. We can assist with product specification, sourcing and coordination according to the requirements of the project.

Often, yes. We work with a wide network of bathroom manufacturers and distributors. If you are looking for a particular brand, finish or product that is not shown online, contact the Bathwise team and we can check availability.

Our online shipping zones are currently configured for the United Kingdom, including England, Scotland, Wales and Northern Ireland. Available delivery options and any applicable charge are shown or confirmed before your order is accepted. If your location or preferred service is not offered at checkout, please contact us before ordering.

Standard bathroom products: 5–7 calendar days. Tiles and Zenon panels: 4–6 weeks. Check the delivery timing shown on each product page. Calendar days include weekends. Please have your products delivered and checked before installation begins. Read our delivery policy.

UK online delivery is £50 including VAT for orders up to £499.99, and free for orders of £500 or more. See our delivery policy for full details.

Please contact us as soon as possible if you need to change an order. Whether a change is possible depends on the product and how far the order has progressed. Consumer cancellation and return rights are explained in our Returns, Cancellations & Refunds Policy.

Contact Bathwise promptly with your order details and, where useful, photographs of the packaging and product. Early notification helps us investigate quickly and does not reduce your statutory rights.

Yes. Check the exact product dimensions, finish, compatibility and installation requirements before drilling, cutting, tiling or other irreversible work begins. If a measurement or compatibility point is critical, ask Bathwise before ordering.